WHAT ARE YOUR PAYMENT OPTIONS?
Payment can be made securely online by credit or debit card and will be taken in full when the order is placed.
We accept most major credit/debit cards. Telephone payments are also accepted and you will be asked for specific security information at this point while your card details are being entered.
All card payments are processed securely through an SSL encrypted server.
We do not accept: American Express or cheques
We do accept: Visa, Visa Electron, Maestro, MasterCard, Switch,
Solo and Paypal
Please note for brides visiting our showroom we accept card and cash payments but are no longer able to accept cheques.
We can also take card payments at the wedding fairs we exhibit at.
All prices shown are valid at the time of placing the order.
Please quote your invoice number on any query or correspondence.
We reserve the right to alter prices if the required delivery date is beyond ten working days of placing the order. Customers would be informed of this prior to any order being dispatched.
If goods are not in stock and need to be backordered you will be informed by email/telephone of the expected delivery date. We ask that you allow 10 days for your order to be dispatched in these instances in case of delayed stock availability and shipping times.
Customers will be kept informed if there is to be a significant delay in receiving goods which in rare occurrences can be up the 3 weeks.
WHICH POSTAL SERVICE DO YOU OFFER?
Goods are dispatched within 72 hours and are sent by the Royal Mail Special Delivery Signed for Service which requires a signature upon delivery.
We kindly request that you allow up to 72 hours for orders to be processed and dispatched from the date of your order as some goods may not be held in stock. If there is any delay in ordering in an item not in stock you will be notified and advised of the expected delivery date.
Please be aware that unless a signature is received on delivery a missed delivery card will be left at your address and your goods will be sent to the nearest Royal Mail Collection Point for you to pick up. Any goods not collected from this point within the time specified by Royal Mail are returned to Magpie Accessories. Please inform us by email if your goods do not arrive as expected.
All items are carefully checked before dispatch, and packed securely and safely to prevent damage during transit.
Upon receipt of your order, please check that you have received all items according to the invoice and check all items thoroughly for defects. Any shortages or damage to your goods must be notified within 3 days of receipt.
Overseas orders should allow up to 10 working days for shipping and delivery.
HOW DO I RETURN AN ITEM?
To initiate a return please first contact us by email: firstname.lastname@example.org
Include your order number and state the reason for your return. We will then forward you a returns label to apply to the front of your parcel.
All goods being returned must be unused and in their original packing with any labels or tags intact.
Please also remember to include your original invoice / receipt in your parcel.
IMPORTANT: Postal costs for returns remain the responsibility of the customer which are then reimbursed along with your refund once the returned goods have been received and checked as being undamaged and in a saleable condition.
Items that are received in a non saleable condition will be returned to the customer and no refund will be issued.
Goods must be packed adequately and sent via the Royal Mail Special Signed For Service.
Returns due to damage or shortages must be notified within 3 days of receipt, and the goods must be returned within 14 working days from the day you received your delivery.
Refunds are processed by bank transfer or PayPal.
SPECIAL ORDER ITEM TERMS AND CONDITIONS
Special order items which include goods that have been altered or custom made to a specific colour or style must be paid in full on order completion and are non-returnable unless considered faulty.